Shipping, Delivery & Returns
Lead times
Most pieces are dispatched within 3 to 5 business days and arrive within 2–4 weeks of your order. Some travel further than others, and we would rather give you an honest range than a date we cannot keep.
Pieces marked Made to Order are built after you order, and the timing shown on that piece applies instead.
If a piece is delayed beyond that window, we will tell you before you have to ask.
Shipping
Shipping is calculated at checkout.
We ship within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally, and we are not able to cover damage to pieces sent to or through a freight forwarding company.
Most addresses ship at the rate shown at checkout. A few, typically islands, peninsulas and remote rural routes, carry an additional fee from the carrier. If that turns out to apply to your address, we will email you the exact amount before your order is released, and you can accept it or cancel for a full refund.
Delivery
Smaller items ship by parcel carrier. Larger pieces ship by freight, and the carrier will call to arrange a delivery window that suits you. Freight delivery is curbside.
Someone over 18 needs to be present to receive and sign for freight deliveries. Please make sure the piece will fit through your doors, stairways and hallways before ordering. Measurements are listed on every product page.
If a delivery cannot be scheduled within 5 business days of the carrier's first contact, storage fees may apply.
On arrival
Inspect the packaging before you sign. If there is visible damage, note it on the carrier's delivery form before signing, then accept the delivery. Refusing a delivery is not a return and does not qualify for a refund. We can only arrange a replacement or refund on a piece that has been received.
If anything is damaged, defective or not what you ordered, email support@bramleyhousehome.com within 24 hours of delivery with:
- Your order number
- The name of the piece
- A short description of what is wrong and how the piece arrived
- Photographs of the damage
- Photographs of the packaging as it arrived, including the label
Keep all packaging until we have replied, and please do not unwrap a damaged piece further. We will arrange a replacement or a full refund at no cost to you.
Damage reported after 24 hours, or on a delivery signed for as clean with the packaging discarded, cannot be claimed.
Returns
Furniture is not eligible for preference-based returns.
Damage, defects and wrong items are covered in full, as set out under our On arrival policy.
Cancellations
Orders are sent to production as soon as they are placed and cannot be cancelled or modified.
Refunds
Refunds are issued to the original payment method within 5–7 business days.