Refund policy
On arrival
Inspect the packaging before you sign. If there is visible damage, note it on the carrier's delivery form before signing, then accept the delivery. Refusing a delivery is not a return and does not qualify for a refund. We can only arrange a replacement or refund on a piece that has been received.
If anything is damaged, defective or not what you ordered, email support@bramleyhousehome.com within 24 hours of delivery with:
- Your order number
- The name of the piece
- A short description of what is wrong and how the piece arrived
- Photographs of the damage
- Photographs of the packaging as it arrived, including the label
Keep all packaging until we have replied, and please do not unwrap a damaged piece further. We will arrange a replacement or a full refund at no cost to you.
Damage reported after 24 hours, or on a delivery signed for as clean with the packaging discarded, cannot be claimed.
Returns
Furniture is not eligible for preference-based returns.
Damage, defects and wrong items are covered in full, as set out under our On arrival policy.
Cancellations
Orders are sent to production as soon as they are placed and cannot be cancelled or modified.
Refunds
Refunds are issued to the original payment method within 5–7 business days.
Questions
support@bramleyhousehome.com